Effective Date: February 28, 2026

Peptide Giants works hard to deliver your research products safely and on time. This Shipping Policy explains how we process and ship orders, delivery timelines, coverage areas, and important information customers should know before placing an order.

1. Delivery Coverage Areas

We ship to all valid addresses within the United States.

Some research compounds may have shipping restrictions based on carrier policies or delivery location. If we are unable to ship your order due to these restrictions, we will notify you as soon as possible.

2. Order Processing & Transit Times

Orders are processed on the same business day after payment verification.

Orders are not processed on Sundays or recognized holidays.

Cut-Off Time:
Orders placed before 6:00 PM PST will be processed the same day. Orders placed after this time will be processed on the next business day.

Delivery times vary depending on:

  • Delivery location

  • Shipping method selected at checkout

  • Carrier transit time

Delays may occur due to factors outside our control, including:

  • Carrier operational delays

  • Severe weather conditions

  • Natural disasters or emergencies

  • Security or customs holds

  • Carrier backlogs

  • Public health restrictions

Peptide Giants is not responsible for delays caused by these external factors.

3. Shipping Rates & Estimated Delivery Times

Free Shipping

Orders over $200 qualify for free shipping.

Standard Shipping

We use FedEx 2nd Day Shipping.

  • Flat Rate: $13 for all U.S. locations

  • Orders are processed Monday through Saturday

  • Daily Cut-Off Time: 6:00 PM PST

Processing & Delivery Estimates

  • Processing Time: Same day if placed before 6:00 PM PST (Monday–Saturday)

  • Shipping Time: 2–4 business days

  • Estimated Total Delivery Time: 3–5 business days

Processing time may increase for orders placed on Sundays or holidays.

4. Package Tracking

Once your order ships, you will receive an email containing your tracking number.

If you do not receive a tracking email within 24 hours after processing, please contact us at:

cs@peptidegiants.com

5. Lost, Stolen, or Damaged Shipments

Reporting Window

Missing or damaged shipments must be reported within 7 days of the expected delivery date.

Contact Information

Email: cs@peptidegiants.com

Information Required for Damage Claims

Please include:

  • Customer name

  • Shipping address

  • Order number

  • Photos of the product

  • Photos of the outer packaging

We will assist in initiating an investigation or claim with the carrier.

Important Notice

Peptide Giants is not responsible for packages marked “Delivered” by the carrier but not received by the customer.

For safer delivery, we recommend shipping to a secure or monitored address.

6. Product Handling & Storage Responsibilities

Many research-use peptides require specific storage conditions such as:

  • 2–8°C refrigeration

  • –20°C freezing (depending on the compound)

Once your order is delivered, proper storage becomes the customer’s responsibility.

Products that are not stored correctly may no longer qualify for:

  • Returns

  • Exchanges

  • Replacements

Storage instructions are provided on product pages and included with shipment documentation.

7. Address Accuracy

Customers must provide a complete and accurate shipping address at checkout.

Peptide Giants is not responsible for shipments sent to incorrectly entered addresses.

8. Refused or Undeliverable Packages

If a package is refused or cannot be delivered, the customer may be responsible for:

  • Return shipping fees

  • Restocking fees

If the package is returned to us, any refund will be issued minus:

  • Original shipping costs

  • Applicable fees

9. Customer Support

If you need assistance with shipping, tracking, or delivery, please contact us:

Contact Form:
https://peptidegiants.com/contact

Email:
cs@peptidegiants.com

Phone:
(888) 694-4230

Mailing Address:
5005 W Laurel St
Suite 100 #2106
Tampa, FL 33607
United States

Customer Service Hours

Monday – Friday: 10:00 AM – 10:00 PM PST
Saturday: 11:00 AM – 8:00 PM PST
Sunday: Closed