Last Updated: 28-02-2026

Thank you for choosing Peptide Giants. Our Return & Refund Policy is designed to provide a clear, fair, and transparent process for all customers. Please review the guidelines below regarding eligibility, procedures, and timelines for returns, refunds, and exchanges.

1. Scope & Contact Information

For all return or refund-related inquiries, please contact:

Peptide Giants
5005 W Laurel St 100 #2106
Tampa, FL 33607
United States

Email: cs@peptidegiants.com
Phone: (888) 694-4230
Contact Form: https://peptidegiants.com/contact

Customer Service Hours:

Monday – Friday
10:00 AM – 10:00 PM PST
11:00 AM – 11:00 PM MT
12:00 PM – 12:00 AM CT
1:00 PM – 1:00 AM ET

Saturday
11:00 AM – 8:00 PM PST
12:00 PM – 9:00 PM MT
1:00 PM – 10:00 PM CT
2:00 PM – 11:00 PM ET

Sunday: Closed

2. Policy Overview

  • Return Window: Within 30 days from the delivery date

  • Refund Processing: Within 7 business days after inspection

  • Return Shipping Costs: Customer responsibility unless the item is defective or incorrect

3. Order Cancellations

You may cancel your order within two (2) hours of purchase by contacting customer service.

If your order has already shipped, cancellation is no longer possible. You may still request a return once the item arrives (see instructions below).

4. Return Conditions

Return Window

Items may be returned within 30 days of delivery.

Item Condition Requirements

Returned products must be:

  • Unopened

  • Unused

  • In original manufacturer packaging

  • Sealed and untampered

Due to the nature of research-use-only peptide products, opened or used items cannot be returned, except in cases of verified defects.

Proof of Purchase

A receipt or order number is required for all returns.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used peptide products (unless defective upon arrival)

  • Products damaged due to improper storage by the customer

  • Items purchased from unauthorized sellers

  • Custom or special-order items

5. How to Initiate a Return

Step 1 — Contact Customer Service

Email cs@peptidegiants.com with:

  • Your order number

  • Reason for return

  • Photos (if item is defective, damaged, or incorrect)

Step 2 — Receive Return Authorization

Our support team will provide:

  • Return authorization number

  • Packaging instructions

  • Return shipping address (if different)

Step 3 — Package the Item

Ensure:

  • The product is securely packed

  • All original packaging is included

  • Return authorization form is enclosed

Step 4 — Ship the Item

Use a reliable shipping carrier with tracking.

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

6. Refund Policy

Refund Approval

Upon receiving your return, we will inspect the item and notify you of approval or denial within 7 business days.

Processing Time

Approved refunds will be issued to your original payment method within 7 business days.

Please note that banks or card providers may require additional time to post funds.

Confirmation

You will receive an email once your refund has been completed.

If your refund does not appear within the expected timeframe:

  1. Contact your bank or card provider

  2. Email cs@peptidegiants.com for further assistance

7. Exchange Policy

We offer exchanges for:

  • Incorrect items

  • Verified defective items

Contact us within 30 days of delivery to initiate an exchange.

Peptide Giants will cover return shipping costs for:

  • Wrong items sent

  • Verified defective items

If you ordered the wrong product or quantity, please initiate a return and place a new order.

8. Exceptions & Special Cases

Defective or Damaged Items

If your product arrives damaged or defective:

  • Contact us within 48 hours

  • Provide photos of the issue

  • Include your order number

We will arrange a replacement or refund at no cost to you.

Incorrect Product Received

If you receive the wrong item:

  • Notify us immediately

  • We will cover return shipping

  • We will send the correct item promptly

Lost Packages

If your package appears lost:

  • Contact us immediately

  • We will initiate a carrier investigation

  • A replacement or resolution will follow based on the carrier’s findings

9. Processing Timeline Overview

Action Timeline
Return must be initiated Within 30 days of delivery
Inspection after receiving item 7 business days
Refund issuance Within 7 business days after approval
Exchange shipment 4–7 delivery days after authorization

10. Return Shipping Address

Send approved returns to:

Peptide Giants
5005 W Laurel St 100 #2106
Tampa, FL 33607
United States