Last Updated: [Insert Date]

Because our products are specialized research materials, all sales are final.

All Sales Final

  • We do not accept returns or exchanges.
  • Products cannot be returned for credit, replacement, or refund due to:
    • Buyer’s remorse
    • Ordering errors
    • Changes in research plans

Limited Refund or Replacement Cases

We may offer a refund or replacement only under the following conditions:

Eligible Situations:

  • You received the wrong item.
  • Items arrived significantly damaged
  • A shipment is confirmed lost by the carrier.

To qualify for support, you must:

  • Contact us within 7 days of delivery
    (or within 7 days of the expected delivery date for lost shipments)
  • Provide:
    • Order number
    • Description of the issue
    • Supporting evidence (photos of packaging, product, and shipping label if damaged)

Non-Refundable Situations

Refunds or replacements will not be issued for:

  • Incorrect address provided by the customer
  • Unclaimed or refused packages
  • Delivery delays caused by carriers or customs
  • Product degradation due to improper storage or handling after delivery
  • Any use inconsistent with the product’s “Research Use Only” designation

Chargebacks & Disputes

We strongly encourage customers to contact us first to resolve any issues.

Unauthorized chargebacks or disputes that contradict this clearly stated policy may result in account restrictions.

How to Request Support

For damaged, incorrect, or lost orders, please contact us with:

  • Your full name
  • Your order number
  • Detailed description of the issue
  • Photos (if applicable)

📧 info@peptidegiants.com
📞 +1 (888) 694-4230